The challenge
Frisco wanted to launch a new flavour in a market where the brand was already well known – but winning new customers was getting harder. At the same time, we had to prepare people for bottles that were no longer as easy to open.
- How do you launch a new flavour in a weakening sparkling drinks category?
- How do you bring back people who tried Frisco once, but never returned?
- How do you prepare customers for Frisco no longer being as easy to open – and for the added deposit on every returnable bottle?
The solution
Using consumer behaviour research, we reshaped the brand communication. We focused on female bonding and moved away from club scenes to more relaxed, relatable occasions. That helped us reach a big part of the audience Frisco had been missing.
- We sharpened and streamlined the brand communication.
- We connected TV with online, brought in influencers, and turned the awkward news about returnable bottles into a viral clip.
- A quarter of the consumers we brought to Frisco were trying cider for the first time.